FAQ
We are a Serviced Office designed to help businesses and individuals thrive and succeed. We’ve created a space that feels as comfortable as home, allowing our customers to feel truly at ease and open to contributing and collaborating with others. We feature a range of flexible private and coworking options and spaces, bespoke events and network opportunities to nurture connections, high-quality tech and services, and a dedicated support team.
No. Haven Workspaces invites a range of different sized companies from individuals through to larger, more established organisations and across a number of suitable industries.
At Haven Workspaces, we have memberships starting from 1 month to 24 months.
- Dedicated Desk Setup Fee: One-time setup fee of $50 per person.
- Private Office: One-time setup fee of $100 per person.
- Private Office
- Dedicated Desk
- Flex Desk
- Casual Desk
- Virtual Address
Yes, you can. As soon as you’ve been approved for membership and a services agreement has been officially signed, you may register your business with The Haven Workspaces address.
Upon Termination of Membership: The address is no longer a valid business address and must be removed from all company collateral. Additionally, all customers mail and courier deliveries will be returned to the sender if received, promptly following the termination date.
- The security deposit is a one-time fee paid prior to your move-in and is held throughout the duration of your membership – similar to a bond. It is a liability and security requirement if there is significant damage made to the property or you default on your payment.
- At Haven Workspaces, we require a security deposit for Private Office and Dedicated Desk memberships, as they include 24/7 building access. The value of a security deposit is equivalent to two months’ membership and can be requested for return with written notice upon termination of the service agreement.
You can easily book through your customer portal and select your preferred meeting room for your specified date and time – subject to availability. Customers are notified to pre-purchase credits to replenish their credit allowance towards meeting rooms and will only be billed at the time of credit purchase.
Yes. Customers are eligible to pause their membership after 60 days of membership from the commencement date. Account pause is applicable to Flex Desk and Virtual customers only. Account pause is subject to fees and terms.
We understand that meetings can run over their scheduled time sometimes. If this happens, please alert our team and provide a courtesy notice to those who may be waiting to use the room. Should a scheduling conflict arise, we will gladly assist you in relocating your meeting to another suitable room.
You can reserve a meeting room as far out in advance as you need. If you are interested in scheduling recurring meetings on a weekly or monthly basis, please enquire with our Community Manager to coordinate.
Yes. Cancellations of meetings within 48 hours of the meeting occurrence will incur a cancellation fee and will be billed to your next monthly invoice.
The Haven Workspaces has a number of bespoke community events that focus on health and wellness, entertainment, charitable causes, networking and socialising opportunities.
For all Virtual Address and Coworking memberships (Dedicated Desk/Flex Desk) on month-to-month term commitments, we require one 1-month’s written notice to be given for termination of services. Should you need to cancel your membership by a temporary request, please refer to our ‘Pause Agreement’ options and terms.
Customers are welcome to bring guests and out-of-town team customers to Haven Workspaces. Our team consistently monitors the safety and floor operations each day and requires all Customers to register their guests with building security. In addition, customers must accompany guests when on-site in the general common areas.
Business hours are 9:00 am – 5:00 pm, Monday to Friday.
Monthly payments are due on the 14th business day of each month.
Yes, you will always receive a receipt of successful or unsuccessful payment when remitting monthly payments.
- Credit card
- EFT – Electronic Transfer of Funds
You can update payment details, and address and view past and current invoices in the customer portal.
Haven Workspaces offers an enterprise-grade internet solution for guaranteed speed, optimal performance and security. We have high-speed, unlimited Wi-Fi and LAN, as well primary and secondary link connections to eliminate any speed reductions during peak consumption hours on our shared network.
Once you are a customer, our Community Manager will provide you with your personalised credentials to log in.
